Job Description
Join our dynamic hospitality team as a Front Desk Agent and kickstart your career in customer service! No experience required – we provide comprehensive training to help you succeed. As the first point of contact for our guests, you'll create memorable experiences while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. If you're a people person with a passion for service, apply now and start your journey in the thriving Minneapolis hospitality scene!
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Handle reservation inquiries and modifications
- Process payments and maintain accurate billing records
- Respond to guest requests with exceptional service
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (PMS) effectively
- Uphold brand standards and safety protocols
Qualifications
- No prior experience required – training provided
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with technology
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent preferred