Job Description
Launch your hospitality career with us! Grand Hotel Portland is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training! As the face of our hotel, you'll create memorable first impressions while handling check-ins, reservations, and guest inquiries with professionalism and warmth. Join our award-winning team in Virginia's vibrant hospitality scene!
Responsibilities
- Efficiently process guest check-ins/check-outs using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests with prompt, solutions-oriented service
- Collaborate with housekeeping and maintenance teams for seamless operations
- Handle cash/credit transactions and maintain accurate financial records
- Resolve guest concerns with empathy and discretion
- Uphold brand standards through consistent service delivery
Qualifications
- No experience necessary – we train on the job!
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy and comfort with technology
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Flexible availability including weekends/holidays
- High school diploma or equivalent required