Job Description
Join our dynamic hospitality team as a Front Desk Agent and kickstart your career in the thriving Baltimore tourism industry! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences. This full-time position offers flexible shift work including evenings, weekends, and holidays. Our comprehensive training program ensures you'll develop essential skills in guest services, reservation systems, and conflict resolution. Enjoy competitive pay, health benefits, and opportunities for advancement within our growing portfolio of premium hotels.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Implement security protocols for guest safety and property protection
- Market hotel amenities and services to enhance guest satisfaction
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency and willingness to learn new systems
- Professional appearance and customer-focused attitude
- Ability to multitask in fast-paced environments
- Valid driver's license (for potential airport shuttle duties)