Job Description
Launch your hospitality career with no experience required! Grand Plaza Hotel is seeking passionate individuals to join our award-winning team as Front Desk Agents. You'll be the first point of contact for our guests, delivering exceptional service while learning valuable skills in customer relations, reservations, and hotel operations. We provide comprehensive training and opportunities for advancement within our company.
Our Albuquerque location offers a vibrant work environment with competitive benefits, including health insurance, paid time off, and employee discounts. If you're a people person with a positive attitude and eager to grow in the hospitality industry, we want to meet you!
Responsibilities
- Check guests in/out efficiently using our hotel management system
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Ability to work flexible shifts including weekends/holidays
- Positive, friendly demeanor with a service mindset
- Must pass background check and drug screening