Job Description
Join our award-winning team at the heart of downtown Minneapolis! Grand Hospitality Group is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our luxury property. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy a dynamic work environment with competitive pay, flexible shift scheduling, and employee benefits. Perfect for students, career changers, or anyone passionate about hospitality!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve concerns with professionalism
- Process payments and manage billing transactions
- Coordinate with housekeeping and maintenance teams
- Maintain a clean and organized front desk area
- Utilize hotel management systems (training provided)
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, holidays
- Basic computer proficiency
- Attention to detail and problem-solving mindset
- Positive attitude and customer service focus
- Ability to stand for extended periods
- Must pass background check