Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and launch your hospitality career! We're seeking enthusiastic individuals with a passion for guest service to be the first point of contact for our international visitors. No experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a vibrant downtown Minneapolis location. Be part of a supportive environment where your smile makes a difference!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and provide local area recommendations
- Resolve guest concerns promptly and escalate when necessary
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work weekends, evenings, and holidays
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and problem-solving mindset
- Willingness to learn hotel systems and procedures
- Ability to stand for extended periods