Job Description
Join our award-winning hospitality team at the heart of Los Angeles! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during weekend shifts. This role is perfect for energetic professionals who thrive in fast-paced environments and want to be the first point of contact for our international clientele. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in the luxury hospitality sector.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage room reservations and modify bookings using Opera PMS
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and manage wake-up calls
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic knowledge of Los Angeles attractions and transportation
- Valid California driver's license (if required for airport runs)