Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking passionate individuals to join our team as Front Desk Agents. No prior experience required—comprehensive training provided. You'll be the heart of our guest experience, ensuring seamless check-ins, answering inquiries, and creating memorable stays. Weekend shifts offer flexibility while building transferable skills in customer service, communication, and problem-solving. Perfect for students, career changers, or those seeking weekend work. Join us in delivering exceptional service in Sacramento's vibrant hospitality scene!
Responsibilities
- Efficiently check guests in/out while maintaining accurate records
- Handle phone calls, emails, and in-person inquiries professionally
- Manage reservations and room assignments using property management systems
- Assist guests with requests, local recommendations, and issue resolution
- Process payments and maintain financial transaction accuracy
- Collaborate with housekeeping and maintenance teams for guest needs
- Uphold brand standards and cleanliness at the front desk area
- Participate in ongoing training to enhance service skills
Qualifications
- No experience required—welcoming all backgrounds!
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong organizational and multitasking abilities
- Basic computer proficiency
- Flexibility to work weekends and holidays
- Positive attitude and customer service mindset
- Ability to stand for extended periods