Job Description
Join our vibrant team at Grand Oaks Hotel in the heart of Nashville! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior hotel experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Tennessee's most dynamic cities.
As the first point of contact for our guests, you'll embody Southern hospitality while managing check-ins, reservations, and guest inquiries. Our supportive environment welcomes career-changers and recent graduates looking to grow in the hospitality industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation inquiries and modifications via phone/email/in-person
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash drawer, and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Market hotel amenities and local attractions to enhance guest experience
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to work flexible shifts including weekends/holidays
- Exceptional problem-solving and multitasking abilities
- Positive attitude and customer service focus
- Attention to detail and accuracy in financial transactions
- Must pass background check and drug screening