Job Description
Join our award-winning luxury hotel team in the heart of Austin! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences. No hospitality experience required – we provide comprehensive training to launch your career in the vibrant Texas hospitality scene. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our renowned hotel chain.
Our ideal candidates thrive in fast-paced environments, possess exceptional people skills, and share our passion for Southern hospitality. Discover why Forbes Travel Guide consistently recognizes us as a top Texas destination.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for guests
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Operate property management systems (training provided)
- Upsell hotel amenities and special packages
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent (GED)
- Zero hospitality experience required – we train!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic computer proficiency (typing helpful but not required)
- Availability to work evenings, weekends, and holidays
- Positive attitude and team player mentality
- Ability to stand for extended periods