Job Description
Join the vibrant hospitality scene in Chicago as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in our downtown location. This shift-based role offers comprehensive training and career growth opportunities in one of America's most dynamic cities. Perfect for career changers, recent graduates, or anyone passionate about customer service.
Why Join Us?
- Competitive hourly pay plus tips
- Full benefits package (medical/dental/vision)
- Employee discounts on hotel stays
- 401(k) with company match
- Free parking and transit benefits
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries with professionalism and warmth
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest complaints promptly and effectively
- Maintain a clean and organized front desk area
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and service-oriented mindset
- Ability to stand for extended periods
- Valid driver's license (for valet duties)