Job Description
Join our award-winning hospitality team at Grand Hotel Austin as a Front Desk Agent! No experience is required – we provide comprehensive training to launch your career in luxury hospitality. Be the first point of contact for our international guests, deliver exceptional service, and create memorable experiences in the heart of Texas' vibrant capital. Enjoy competitive pay, flexible scheduling, and growth opportunities within our global hotel chain.
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments accurately and maintain secure cash handling procedures
- Operate hotel management systems (PMS) and reservation platforms
- Coordinate with housekeeping, maintenance, and security departments
- Upsell hotel services and amenities to enhance guest experience
- Maintain accurate records of guest feedback and incident reports
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy and comfort with reservation systems
- Flexible availability including weekends, holidays, and overnight shifts
- Positive attitude and passion for customer service
- Ability to stand for extended periods and multitask effectively