Job Description
Join our dynamic hospitality team at Grandview Hotel Austin as a Front Desk Agent! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences in the heart of Texas' vibrant capital. As the first point of contact, you'll create memorable moments while handling check-ins, managing reservations, and ensuring seamless operations. We provide comprehensive training and career growth opportunities in one of America's most exciting cities. If you're a people person with a positive attitude and desire to enter the hospitality industry, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle reservation inquiries, modifications, and cancellations using our hotel management system
- Resolve guest concerns promptly and professionally, escalating issues as needed
- Maintain accurate guest records and billing information
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash handling procedures
- Act as a local resource for guests about Austin attractions and services
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent required
- Exceptional customer service mindset and communication skills
- Basic computer proficiency with ability to learn hotel software
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and willingness to learn