Job Description
Join our dynamic team at Grand Plaza Hotel Phoenix as a Night Shift Hotel Associate and launch your hospitality career! We're seeking energetic, customer-focused individuals to provide exceptional service during overnight hours. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our award-winning hotel chain.
As a key member of our overnight operations, you'll ensure guest safety, maintain property standards, and create memorable experiences while Phoenix sleeps. This is your chance to gain valuable skills in hospitality without previous experience.
Responsibilities
- Manage front desk operations during overnight hours including check-ins/check-outs
- Monitor security systems and respond to guest emergencies promptly
- Perform daily property inspections and maintenance checks
- Coordinate with housekeeping and maintenance teams for overnight services
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and maintain accurate financial records
- Prepare end-of-night reports for management review
Qualifications
- No prior hotel experience required
- High school diploma or equivalent (GED)
- Strong communication and customer service skills
- Ability to work independently and make sound decisions
- Basic computer proficiency (MS Office, property management systems)
- Flexibility to work weekends and holidays
- Valid Arizona driver's license preferred
- Ability to stand/walk for 8+ hours