Job Description
Join our dynamic hospitality team at Grand Harbor Hotels as a Night Shift Front Desk Agent! We're seeking a dedicated professional to deliver exceptional guest experiences during our evening hours. This role is perfect for night owls who thrive in fast-paced environments and take pride in creating memorable stays. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. If you're passionate about service and ready to shine under the stars, apply today!
Responsibilities
- Manage check-in/check-out processes efficiently using hotel software
- Address guest inquiries with professionalism and problem-solving skills
- Monitor security systems and maintain lobby safety protocols
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage financial transactions accurately
- Update guest records and maintain reservation systems
- Assist with emergency procedures during overnight hours
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution abilities
- Ability to work independently with minimal supervision
- Valid Maryland driver's license and clean driving record
- Flexibility to work weekends and holidays
- Basic knowledge of Baltimore attractions and local area
- High school diploma or equivalent required