Job Description
Join our award-winning team at Grand Plaza Hotel Charlotte, where exceptional service meets southern charm! We're seeking passionate hospitality professionals to fill immediate full-time and part-time positions. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in one of Charlotte's premier luxury destinations. Start your journey today in a dynamic environment that values your expertise!
Responsibilities
- Deliver exceptional guest experiences through personalized service and attention to detail
- Maintain pristine cleanliness standards in guest rooms and common areas
- Efficiently manage check-in/check-out procedures using hotel systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Collaborate with cross-functional teams to ensure seamless operations
- Adhere to all safety protocols and brand service standards
- Support event operations and VIP guest handling as needed
Qualifications
- Minimum 6 months hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Valid North Carolina driver's license (if required for role)
- Ability to lift up to 25 pounds and stand for extended periods
- Positive attitude with problem-solving mindset
- High school diploma or equivalent required