Job Description
Launch your hospitality career without experience! Grand Plaza Hotel seeks dynamic Front Desk Agents for our vibrant night shift team. Enjoy competitive pay, comprehensive training, and a supportive environment while becoming the first point of contact for our esteemed guests. Your role is pivotal in creating memorable experiences and ensuring seamless operations during overnight hours.
Perks Include: Free meals during shifts, employee discounts, advancement opportunities, and a prime downtown location.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Handle phone calls, emails, and guest inquiries with professionalism
- Process payments, manage reservations, and maintain accurate records
- Assist with guest requests, security protocols, and emergency procedures
- Perform nightly audits and prepare shift handover reports
- Coordinate with housekeeping and security teams
- Resolve guest complaints and maintain high satisfaction standards
Qualifications
- No experience required - we provide comprehensive training!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn systems
- High school diploma or equivalent
- Availability to work nights, weekends, and holidays
- Positive attitude and commitment to customer service