Job Description
Welcome to The Rittenhouse Philadelphia, where history meets modern luxury. We are seeking a dynamic and welcoming Front Desk Agent to join our exceptional hospitality team. If you have a passion for creating memorable guest experiences and thrive in a fast-paced environment, we want to meet you.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. You will manage front desk operations, handle inquiries with grace, and ensure that every visitor feels valued and well-cared for.
Responsibilities
- Execute efficient check-in and check-out procedures for all guests, ensuring a seamless arrival and departure experience.
- Manage and process all reservations, room assignments, and group arrivals with precision using our Property Management System (PMS).
- Act as the primary point of contact for guest inquiries, providing information about local attractions, dining, and services.
- Resolve guest complaints and issues promptly and professionally to maintain high levels of guest satisfaction.
- Maintain the lobby area, ensuring it is clean, organized, and inviting at all times.
- Assist with billing, payments, and reconciliation of accounts at the end of the shift.
- Collaborate with housekeeping and maintenance teams to address guest needs and room status updates.
Qualifications
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Excellent verbal and written communication skills with a polished and professional demeanor.
- Proficiency in Microsoft Office Suite and Property Management Systems (e.g., Opera, StayNTouch).
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- A valid driver's license and a clean driving record (may be required for local travel).
- High school diploma or equivalent; post-secondary education in hospitality is a plus.
- Flexibility to work various shifts, including weekends and holidays.