Job Description
Welcome to the city that never sleeps! The Grand New York Hotel is currently seeking dedicated, service-oriented individuals to join our part-time team. We are looking for a Front Desk Agent to provide exceptional hospitality to our guests, ensuring their stay is nothing short of memorable.
Why You’ll Love Working Here:
- Prime Location: Steps away from Central Park and Times Square.
- Flexible Scheduling: Work the hours that fit your life.
- Competitive Pay: $20 - $25/hour based on experience.
- Professional Growth: Clear pathways to management roles.
We value our employees and offer a supportive environment where you can thrive.
Responsibilities
- Check-in and check-out guests efficiently using our Property Management System (PMS).
- Answer phone inquiries and respond to emails with a warm, professional tone.
- Provide accurate information regarding local attractions, dining, and transportation.
- Maintain the cleanliness and aesthetic appeal of the front desk area.
- Handle cash transactions, credit card processing, and voids with strict accuracy.
- Resolve guest issues or complaints in a timely and empathetic manner.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED is required.
- Previous experience in hospitality, retail, or customer service is preferred but not required.
- Strong interpersonal and communication skills.
- Ability to work evenings, weekends, and holidays as part of a rotating schedule.
- Proficiency in Microsoft Office and basic computer skills.
- Ability to stand for long periods and lift up to 25 lbs.