Job Description
Launch your hospitality career with Grand Plaza Hotels! We're seeking energetic Front Desk Agents to join our dynamic San Antonio team. No experience required – we provide comprehensive training to help you thrive in a fast-paced environment. Enjoy flexible shift schedules while delivering exceptional guest experiences in the heart of the Alamo City. This role offers rapid advancement opportunities and competitive benefits for dedicated team players.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle phone reservations and inquiries with exceptional customer service
- Resolve guest concerns promptly and professionally
- Maintain accurate records and billing information
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer operations
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic computer literacy with willingness to learn new systems
- Professional appearance and positive attitude
- Problem-solving abilities and attention to detail
- Team-oriented mindset with guest-first approach
- No prior experience required – training provided