Job Description
Join our award-winning hotel team as a Front Desk Agent! No prior experience required – we provide comprehensive training to launch your hospitality career. You'll be the first point of contact for guests, ensuring exceptional service and memorable experiences. Enjoy competitive pay, benefits, and career growth opportunities in the heart of San Jose's vibrant downtown.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and provide accurate room availability information
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Customer service mindset with strong communication skills
- Proficient with basic computer technology
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Detail-oriented with organizational skills
- Reliable and punctual work ethic
- Team player with collaborative spirit