Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand River Hotel in Omaha! We're seeking enthusiastic individuals to deliver exceptional guest experiences in a fast-paced environment. No prior experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible shift schedules including evenings/weekends, and growth opportunities within our expanding portfolio.
Responsibilities
- Warmly greet guests, manage check-in/check-out procedures, and assist with reservations
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Uphold brand standards while maintaining a clean and organized lobby area
- Utilize property management systems to update availability and guest preferences
Qualifications
- High school diploma or equivalent (current students welcome)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, typing skills)
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and willingness to learn new systems
- Ability to stand for extended periods and lift 25 lbs