Job Description
Join our award-winning team as a Front Desk Agent at Grand Hospitality Group in Houston! We're seeking enthusiastic individuals to create memorable guest experiences through exceptional service. This role offers comprehensive training and growth opportunities within the luxury hospitality sector. Enjoy competitive pay, flexible shift schedules including nights/weekends, and a supportive team environment. Perfect for career changers or recent graduates!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation inquiries and room assignments efficiently
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate when necessary
- Collaborate with housekeeping and maintenance teams
- Utilize hotel management software (training provided)
- Uphold brand standards and safety protocols
- Support daily operations during assigned shifts
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn systems
- Ability to work flexible shifts (nights, weekends, holidays)
- Problem-solving mindset with customer-first approach
- Professional appearance and positive attitude
- Valid Texas driver's license (if required for errands)
- Ability to stand for extended periods