Job Description
Join the heart of hospitality at Grand Plaza Hotel Philadelphia! We're seeking enthusiastic Front Desk Agents to create memorable guest experiences. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Work in our historic downtown location near iconic landmarks while enjoying competitive pay, benefits, and growth opportunities. Perfect for career changers, recent graduates, or anyone passionate about customer service excellence.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations via phone and digital platforms with accuracy
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain secure financial records
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems (training provided)
- Uphold brand standards through personalized guest interactions
Qualifications
- High school diploma or equivalent (students welcome)
- Outstanding communication and interpersonal skills
- Basic computer literacy and comfort with technology
- Ability to multitask in fast-paced environments
- Positive attitude and service-oriented mindset
- Reliability and punctuality
- Valid work authorization for US employment
- No experience required – training provided