Job Description
Launch your hospitality career with Grand Plaza Hotels! We're seeking enthusiastic Front Desk Agents in Columbus, Ohio – no experience required! Join our award-winning team and deliver exceptional guest experiences while building valuable skills for your future.
As the first point of contact for our valued guests, you'll create memorable stays through warm service, seamless check-ins/out, and local expertise. We provide comprehensive training and career advancement opportunities for motivated individuals ready to thrive in a dynamic environment.
What We Offer:
- Competitive hourly wage plus performance bonuses
- Paid training and certification programs
- Health benefits, 401(k), and paid time off
- Employee discounts on hotel stays and dining
- Clear career path to supervisory roles
Responsibilities
- Process guest check-ins/check-outs efficiently using hotel management systems
- Manage reservations and room assignments with accuracy
- Respond to guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing transactions
- Provide local attraction recommendations and transportation assistance
- Maintain organized front desk documentation and reports
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Customer service mindset with problem-solving abilities
- Basic computer literacy (training provided on hotel systems)
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Professional appearance and positive attitude
- No prior experience required – training provided!