Job Description
Join our award-winning hospitality team at Grand City Hotels in Raleigh! We're seeking energetic Front Desk Agents to create unforgettable guest experiences. No prior experience required – we provide comprehensive training to kickstart your career in the thriving Raleigh hospitality scene. Enjoy flexible shift work including nights, weekends, and holidays with competitive pay and growth opportunities.
What We Offer:
- Industry-leading training program
- Health benefits and 401k matching
- Employee discounts on hotel stays
- Career advancement pathways
- Dynamic team environment
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Operate hotel management systems (training provided)
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Strong customer service mindset
- Basic computer proficiency
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Positive attitude and team player mentality
- Reliable and punctual work ethic