Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Hotels Group! We're seeking energetic professionals to deliver exceptional guest experiences in our Miami location. Enjoy weekly pay, competitive benefits, and opportunities for career growth in a luxurious beachfront environment. If you thrive in fast-paced settings and possess a passion for customer service, apply today to become part of our award-winning team!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS software (e.g., Opera, Delphi)
- Strong communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic mathematical aptitude for financial transactions
- Flexible availability including nights/weekends/holidays
- Valid Florida driver's license (if required for errands)