Job Description
Launch your hospitality career in Cleveland's vibrant downtown! We're seeking energetic Front Desk Agents to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to develop your skills in customer service, reservation systems, and local tourism knowledge. Join our award-winning team where your smile makes a difference!
What We Offer:
- Free meals during shifts
- Employee discounts on hotel services
- Clear career advancement path
- Health benefits after 90 days
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignmentsAnswer phone calls and respond to guest inquiries
- Process payments and maintain accurate billing records
- Provide local recommendations and tourism information
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Strong problem-solving abilities
- Positive attitude and willingness to learn
- Ability to work flexible shifts (evenings/weekends)
- Ohio driver's license (for occasional errands)
- Must pass background check