Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Cleveland! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our renowned chain.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through personalized service
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer literacy
- Positive attitude and service-oriented mindset
- Ability to work flexible shifts (nights/weekends)
- Attention to detail and organizational skills
- No hospitality experience required – we train!