Job Description
We are looking for a dedicated and professional Front Desk Agent to join our 24/7 operations team in Columbus, Ohio. As a leader in property management and hospitality, we pride ourselves on delivering exceptional service around the clock. This is an opportunity for someone who thrives in a fast-paced environment and is available for shift work, including evenings, nights, and weekends.
In this role, you will be the face of Horizon Property Management, ensuring our residents and visitors have a seamless and welcoming experience. We offer a competitive salary, comprehensive benefits, and a supportive team culture that values your contribution to our 24-hour security and hospitality standards.
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Employee referral bonuses
- Opportunity for career advancement within the organization
Responsibilities
- Greet visitors, residents, and vendors warmly and professionally upon arrival, maintaining a high standard of customer service at all times.
- Manage the front desk operations efficiently, including answering multi-line phones, managing the reception area, and processing incoming mail.
- Monitor building access points, verifying identities, and maintaining accurate security logs for shift handovers.
- Assist residents with inquiries, issue work orders, and resolve minor complaints in a timely and professional manner.
- Perform routine cleaning and maintenance of the reception area to ensure a welcoming environment.
- Process transactions and handle cash or credit card payments for services or merchandise as needed.
- Adhere to all company policies, safety protocols, and emergency procedures during all shifts.
Qualifications
- High school diploma or GED required; hospitality or customer service experience preferred.
- Previous experience working in a shift work environment or front desk role is a plus.
- Strong verbal and written communication skills with the ability to interact professionally with a diverse population.
- Proficiency with computer systems, Microsoft Office Suite, and property management software is highly desirable.
- Must be available to work rotating shifts, including evenings, nights, weekends, and holidays.
- Professional appearance and demeanor with excellent time management skills.
- Ability to work independently and make sound decisions during peak hours.