Job Description
Join our dynamic hospitality team at Grand Hospitality Austin, where exceptional service meets career growth! We're seeking enthusiastic Front Desk Agents to deliver memorable guest experiences while enjoying the flexibility of weekly pay and rotating shifts. Located in the heart of downtown Austin, our property offers a vibrant work environment with opportunities for advancement and competitive benefits.
As a Front Desk Agent, you'll be the first point of contact for our diverse clientele, ensuring seamless check-ins, personalized recommendations, and prompt issue resolution. This role is perfect for detail-oriented professionals who thrive in fast-paced settings and value work-life balance through consistent weekly compensation.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Handle reservations, room assignments, and payment processing
- Provide local recommendations and assist with guest inquiries
- Address guest concerns promptly and escalate complex issues
- Maintain accurate records of guest interactions and room status
- Collaborate with housekeeping and maintenance teams
- Process mail, packages, and guest deliveries
- Ensure lobby area remains clean and welcoming at all times
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Ability to work flexible shifts, weekends, and holidays
- Basic mathematical skills for cash handling
- Professional appearance and positive attitude
- Valid Texas driver's license (if transporting guests)