Job Description
Join our award-winning team at the Grand Hotel Charlotte as a Front Desk Agent and launch your hospitality career! We're seeking energetic, guest-focused individuals with no prior experience to create unforgettable first impressions. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a dynamic work environment. Our 24/7 operations offer flexible shift schedules to fit your lifestyle.
Why You'll Love Working Here:
- Industry-leading benefits package including health insurance & 401(k)
- Free employee parking and meal discounts
- Recognition programs for exceptional performance
- Clear career path to supervisory roles
Responsibilities
- Warmly greet and register guests with exceptional service
- Manage reservations and check-in/check-out proceduresHandle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Operate hotel systems (PMS, POS) with training provided
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
Qualifications
- No experience required - we provide comprehensive training!
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy with willingness to learn systems
- Flexible availability for day/evening/weekend shifts
- Positive attitude and problem-solving mindset
- Valid NC driver's license preferred