Job Description
Join our award-winning hospitality team at Grand Plaza Hotel and kickstart your career in customer service! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our valued guests. No experience is required – we provide comprehensive training to help you thrive in a dynamic environment where every day brings new opportunities to make someone's stay memorable.
As a Front Desk Agent, you'll be the heart of our operations, handling check-ins/outs, managing reservations, and providing local recommendations. Our supportive team culture and growth-focused environment ensure you'll develop valuable skills in guest relations, problem-solving, and multitasking. If you're a people person with a positive attitude, we want to meet you!
Responsibilities
- Efficiently manage guest check-ins and check-outs while maintaining accuracy in reservation systems
- Respond to guest inquiries via phone, email, and in-person with professionalism and warmth
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Assist with luggage handling and provide local area recommendations
- Maintain a clean and organized front desk area
- Participate in ongoing training to enhance hospitality skills
Qualifications
- No prior experience required – we provide paid training
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Proficiency with basic computer systems and reservation software
- Ability to multitask in a fast-paced environment
- Positive attitude and commitment to exceptional service
- Flexibility to work evenings, weekends, and holidays
- Valid driver's license (for local errands if needed)