Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our premium Austin location. No prior experience required—just a passion for customer service and a willingness to learn. Enjoy flexible part-time hours, comprehensive training, and opportunities for advancement in a supportive environment. Join our team and become the welcoming face of luxury hospitality!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries via phone, email, and in-person with professionalism
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through immaculate lobby and common area presentation
- Handle emergency situations calmly and per company protocols
Qualifications
- No prior experience required—training provided!
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including weekends/holidays
- Proficient with basic computer applications
- Positive attitude and problem-solving mindset