Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in sunny Fresno! We're seeking energetic individuals with a passion for hospitality to create memorable guest experiences. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our expanding network of premium properties. Perfect for career changers or recent graduates looking to enter the dynamic hospitality industry.
Responsibilities
- Warmly welcome and check in/out guests with efficiency and professionalism
- Manage reservations, room assignments, and guest inquiries via phone/email
- Process payments, handle cash transactions accurately, and maintain billing records
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
- Utilize hotel management software (training provided) for daily tasks
- Uphold brand standards through exceptional customer service and problem resolution
- Assist with valet services, concierge requests, and local recommendations
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency (training provided)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable with punctual attendance
- Valid driver's license (for valet duties if applicable)
- Must pass background check and drug screening