Job Description
Join our dynamic team at Hospitality Plus Group as a Front Desk Agent in the heart of Philadelphia! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences during flexible shift schedules. This role is perfect for career changers, recent graduates, or anyone passionate about hospitality. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive environment.
Responsibilities
- Guest check-in/out procedures and reservation management
- Answering phones and responding to guest inquiries
- Processing payments and maintaining accurate financial records
- Coordinating with housekeeping and maintenance teams
- Handling guest complaints with professionalism and empathy
- Performing nightly audits and reporting tasks
- Maintaining a clean and organized lobby area
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Attention to detail and problem-solving abilities
- Positive attitude and team player mentality
- Ability to stand for extended periods