Job Description
Join our award-winning team at Grand Mountain Hotel Denver as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. As a key ambassador of our brand, you'll be the first point of contact for our international guests, ensuring seamless check-ins, personalized recommendations, and memorable stays. We provide comprehensive training and career growth opportunities in the heart of Denver's vibrant hospitality scene.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Handle reservations, room assignments, and guest inquiries with professionalism
- Process payments, manage billing discrepancies, and maintain accurate records
- Coordinate with housekeeping and maintenance teams to resolve guest requests
- Upsell hotel amenities, dining options, and local attractions
- Maintain a clean, organized front desk environment
- Respond to emergency situations calmly and following protocols
Qualifications
- No prior experience required - we train motivated candidates!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficient in basic computer applications
- High school diploma or equivalent (GED)
- Valid work authorization in the United States
- Positive attitude and passion for hospitality