Job Description
Join Boston's premier hospitality destination as a Guest Services Associate! No experience needed – we provide comprehensive training for motivated individuals ready to launch their career in luxury hospitality. Enjoy competitive pay, career advancement opportunities, and a vibrant team environment in the heart of downtown Boston.
What We Offer:
• Comprehensive paid training program
• Health, dental, and vision benefits
• Employee discounts on hotel stays and dining
• Opportunities for promotion to supervisory roles
• Flexible scheduling options
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out services
- Manage room reservations and modify bookings using hotel software
- Respond to guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service excellence
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and comfort with reservation systems
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods