Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking charismatic individuals to create memorable experiences for our guests in the heart of San Antonio. This part-time role is perfect for energetic professionals who thrive in fast-paced environments and excel at problem-solving. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture. If you're passionate about customer service and ready to grow your career in luxury hospitality, apply today!
Responsibilities
- Efficiently check-in/check-out guests while maintaining accuracy in reservation systems
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Process payments, manage cash handling, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest room readiness
- Operate property management software and maintain guest data confidentiality
- Uphold brand standards through exceptional service and attention to detail
- Assist with valet services and concierge duties as needed
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- Minimum 1 year customer service experience in hotel or similar industry
- Proficiency in property management systems (e.g., Opera, Stayline)
- Exceptional communication skills and multilingual abilities a plus
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities and conflict resolution skills
- Valid Texas driver's license preferred for valet duties
- Positive attitude and commitment to creating magical guest experiences