Job Description
Join Atlanta's premier luxury hospitality destination as a Front Desk Agent at Grand Hotel Atlanta. We're seeking exceptional professionals to deliver world-class guest experiences in our vibrant downtown location. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic environment where every interaction matters. If you're passionate about hospitality excellence and thrive in fast-paced settings, apply today to become part of our award-winning team.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out processes and concierge assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly while maintaining brand standards
- Collaborate with housekeeping, valet, and F&B teams to ensure seamless operations
- Utilize property management systems to maintain accurate guest records
- Process payments and handle cash/credit transactions securely
- Uphold safety protocols and emergency response procedures
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proven proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Valid Georgia driver's license and clean driving record
- Flexibility to work evenings, weekends, and holidays
- Knowledge of Atlanta attractions and local services
- Professional appearance and polished demeanor