Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel! We're seeking energetic individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. If you're passionate about customer service and ready to launch your career in hospitality, apply today!
Responsibilities
- Guest check-in/check-out procedures using hotel management systems
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service
- Assist with luggage and guest transportation requests
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including nights/weekends
- Professional appearance and positive attitude
- Problem-solving abilities in fast-paced environments
- Willingness to learn hotel systems and procedures
- Valid driver's license (preferred)