Job Description
Join our award-winning team at Grand Plaza Hotel, Chicago's premier hospitality destination! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No experience required—comprehensive training provided. Perfect for career changers, recent graduates, or anyone passionate about customer service. Enjoy competitive pay, benefits, and advancement opportunities in a vibrant downtown location.
Why Choose Us?
- Industry-leading training program
- Employee discounts on hotel stays & dining
- Career advancement pathways
- Supportive team environment
Responsibilities
- Deliver warm, efficient guest check-in/check-out experiences
- Manage reservations and room assignments via PMS software
- Resolve guest inquiries and concerns with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Handle multi-line phone systems professionally
Qualifications
- No experience required—trainable candidates encouraged
- High school diploma or equivalent
- Outstanding communication & interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer literacy
- Positive attitude with customer-first mindset
- Flexible availability (evenings/weekends)
- Professional appearance and demeanor