Job Description
Join the vibrant hospitality team at Grand Harbor Inn, Baltimore's premier waterfront destination! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment.
Responsibilities
- Warmly greet and check in/out guests with professionalism and efficiency
- Manage reservations, room assignments, and key distribution
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate property management systems and basic office equipment
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Customer service-oriented mindset
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable and punctual work ethic
- Team player with collaborative approach