Job Description
Join our award-winning hospitality team at Pacific Gateway Hotel Group as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for customer service to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible shift schedules, and opportunities for career growth in San Diego's vibrant hospitality industry.
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (evenings, weekends, holidays)
- Professional appearance and positive attitude
- Team player with problem-solving mindset