Job Description
Join our award-winning team at Heritage Hotels & Resorts as a Front Desk Agent! We're seeking passionate individuals to create memorable guest experiences at our premier Richmond location. No prior experience required – we provide comprehensive training for career-minded hospitality professionals. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing luxury hotel chain.
As the first point of contact, you'll handle check-ins, manage reservations, and resolve guest inquiries with professionalism. Our supportive environment welcomes newcomers who excel in customer service and thrive in fast-paced settings. Benefits include health insurance, paid time off, and exclusive hotel discounts.
Responsibilities
- Process guest check-ins/checkouts using PMS software with accuracy and efficiency
- Manage reservation systems and modify bookings per guest requests
- Address guest inquiries and resolve concerns promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial transaction records
- Uphold brand standards through professional appearance and communication
- Assist with special event coordination and VIP guest handling
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with learning new software
- Ability to multitask in a dynamic environment
- Positive attitude with problem-solving aptitude
- Reliability and punctuality for all shifts
- Willingness to work evenings, weekends, and holidays
- No hospitality experience required – training provided