Job Description
Welcome to Grand Horizon Hotels & Resorts, where we are redefining hospitality excellence in the heart of New York City. We are currently seeking enthusiastic Entry-Level Front Desk Agents to join our dynamic team. If you have a passion for creating memorable guest experiences and are looking to launch your career in the luxury hospitality industry, we want to hear from you.
As a Front Desk Agent, you will be the first point of contact for our esteemed guests, setting the tone for their entire stay. We offer comprehensive training programs to ensure our staff feels confident and prepared. Whether you are based in New York or looking for opportunities in California, our inclusive culture values growth, teamwork, and dedication.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the front desk operations, including check-ins, check-outs, and room assignments.
- Handle incoming calls and inquiries regarding reservations, amenities, and local attractions.
- Process payments and handle cash transactions accurately and efficiently.
- Maintain a high level of cleanliness and organization in the reception area.
- Address guest complaints or issues promptly and professionally to ensure guest satisfaction.
- Assist with administrative tasks such as filing, data entry, and maintaining guest records.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in customer service, hospitality, or a related field is a plus but not required for entry-level positions.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Micros).
- A professional appearance and demeanor at all times.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving abilities and a customer-centric mindset.