Job Description
Join our award-winning team at Coastal View Hotel, San Diego's premier luxury destination! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our vibrant coastal city. As the first point of contact, you'll embody our commitment to hospitality excellence while enjoying competitive pay, benefits, and career growth opportunities. Located steps from iconic beaches and downtown attractions, our hotel offers a dynamic work environment where your people skills shine.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and optimize room inventory
- Handle guest inquiries and resolve issues with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain pristine front desk appearance and supplies
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license preferred
- Bilingual (English/Spanish) a significant plus
- Basic knowledge of San Diego tourism attractions
- High school diploma or equivalent required