Job Description
Join our dynamic team at Grand Plaza Hotel NYC as a Night Shift Agent! Embrace the vibrant energy of New York City while delivering exceptional guest service during overnight hours. This role offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Manhattan. Perfect for night owls seeking a rewarding hospitality career with flexible scheduling.
Responsibilities
- Manage front desk operations during overnight shifts (11 PM - 7 AM)
- Handle guest check-ins/check-outs with efficiency and warmth
- Respond to guest inquiries and resolve issues promptly
- Monitor security systems and ensure property safety protocols
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash drawer reconciliation
- Prepare end-of-night reports and daily logs
Qualifications
- Minimum 1 year hotel front desk experience
- Availability for consistent night shifts (including weekends)
- Strong problem-solving and conflict resolution skills
- Proficiency in hotel management systems (Opera preferred)
- Excellent communication and multitasking abilities
- New York State driver's license (if required for property errands)
- Basic first aid/CPR certification (or willingness to obtain)