Job Description
Join our award-winning luxury hotel in the heart of Fort Worth's cultural district! We're seeking a charismatic Hotel Front Desk Agent to be the welcoming face of our establishment. As a key member of our hospitality team, you'll create memorable guest experiences while managing seamless check-in/check-out processes. Enjoy competitive compensation, premium benefits, and growth opportunities in one of Texas' most vibrant cities.
Our boutique hotel combines historic charm with modern amenities, attracting discerning travelers worldwide. You'll work alongside passionate professionals committed to excellence in every guest interaction. If you thrive in dynamic environments and possess exceptional service instincts, this role is your gateway to a rewarding hospitality career.
Responsibilities
- Deliver exceptional guest service during check-in/check-out with warm, personalized interactions
- Manage reservations, room assignments, and payment processing using Opera PMS
- Resolve guest inquiries and complaints with proactive problem-solving
- Coordinate with housekeeping, valet, and concierge teams for seamless operations
- Process credit card transactions and maintain accurate cash drawer accountability
- Act as local Fort Worth expert recommending dining, entertainment, and cultural attractions
- Maintain organized front desk environment and ensure professional appearance
Qualifications
- 1+ years hotel front desk or high-end customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication skills with multi-language proficiency a plus
- Ability to multitask in fast-paced environments while maintaining composure
- Strong attention to detail in financial transactions and documentation
- Texas hospitality certification or willingness to obtain within 30 days
- Flexible availability including weekends, holidays, and overnight shifts