Job Description
Join our award-winning hospitality team at the heart of Washington DC! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences through flexible shift work. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive training, and career advancement opportunities in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Process payments and maintain accurate reservation records
- Execute shift handovers with detailed documentation
- Uphold brand standards through exceptional service delivery
- Monitor security protocols and access control systems
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic knowledge of DC attractions and transportation
- High school diploma or equivalent
- Valid driver's license preferred